What is Smart Alerting?
Smart Alerting is BEMODEM's approach to incident communication using our very own status tracking action classification intelligence engine or as we like to call her, Stacie. By providing detailed outage alerts to your IT teams, a call-to-action for your call centers to brace for higher call volumes, and sending out a more stakeholder-friendly email blast to your executives, we help your teams focus on fixing the problem instead of explaining it.
How does it work?
Stacie looks at every incident alert fed into the BEMODEM platform and determines what kind of communications need to go out, then handles all of that for you. The result is that your team has a lot of critical information up front through a Slack message and your business executives already know you're working on it and will provide an update soon so, you can deal with the situation more efficiently, ultimately improving your resolution times and reducing customer impact.