What is Incident Management?
Incident management is the process used by DevOps and ITOps teams to respond to an unplanned event or interruption and restore the service to its operational state. At BEMODEM, we blend industry best practices with our own flavor of what we call BizDevOps to take your incident management process to the next level. The best part is that we supply all the tools and resources needed as part of the package and roll it into one low monthly fee.
How does Incident Management Work?
We plug into your existing monitoring tools and create some intuitive routing policies to make sure alerts get to the right team and don't unnecessarily wake up the entire department. We also include escalation polices and redundancies so that we're sure to get someone on the case quickly. While that's handled automatically, our incident commander reviews initial findings and opens a conference bridge to facilitate better communication. By the time your team dials in, they've got everything they need to get to work and our incident commander will make sure to keep everyone focused while providing periodic updates to key stakeholders.